Returns / Refunds

Please note we cannot accept returns on made-to-order products, this includes but isn’t limited to: publishing, clothing, accessories or fine art prints. However, should you find your purchase faulty, please email photographic evidence, including packaging upon receipt of your items in the first instance and we will work out a solution with you. Please note we are unable to accommodate enquiries after 14 days of receipt. Should you need to make a return, please note you are responsible for shipping and insurance fees, please return items in the original packaging. 

To ensure your communications are received, please contact us by replying to your receipt email only. Please allow us at least 14 working days for a reply and 14 working days to review any returns. Many thanks.

Products are insured (at replacement cost, not retail price.)

Any parcels returned to us as a result of incorrect address information or uncollected will be subject to a further shipping fee payable to BLAG in order to be re-shipped.

Please ensure you use the correct address and include contact numbers, so postage services can make best attempts to deliver. Should items not be collected and be returned with fees, we shall raise an invoice to cover the amount. 

​Returns

Perishable goods such as magazines and / or books cannot be returned. Additional non-returnable items:

Made-To-Order items

Gift cards

Downloadable products